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Enquiry Management
Making the utmost out of every precious enquiry
Ensuring that your customers promptly receive current literature - in electronic or hard copy format - on demand is central to our enquiry management service. Every enquiry is handled in a personalised fashion, with the received literature matching or exceeding their expectations as if supplied directly from you. We combine enquiry handling and literature fulfilment into one process, improving the efficiency of your fulfilment material to help you exploit every possible sales opportunity. Our enquiry management operation is flexible enough to match your ongoing needs, whether for a one-off exhibition or a continuous programme.
RESPOND NOW
Response handling is by email, phone, fax, post and online, using a purpose-designed enquiry form. We also provide tablet-enabled forms for use by your sales team whilst on the road or at an exhibition, making it easy for them to capture sales interest and for you to track it.
Despatch is fast – enquiries received by midday are typically serviced on the same day. And as our service operates on demand, it means that we work only when an enquiry is received, resulting in reduced cost and no downtime when compared to in-house service provision.
“When it comes to managing our circulation and providing online marketing services, the team at TJC are not only idea driven and exciting to work with but they back it up with some really professional fulfilment. Dealing with data in print and digital can be a minefield, these guys provide business solutions that are credible and that work.
ANDY MORLEY, MIT PUBLISHING LTD.
AN INTEGRATED SOLUTION
All transaction details are recorded on a bespoke database created around your specific information needs. As a valuable option, we can provide lead qualification to verify literature receipt and identify and prioritise hot prospects.
The system provides full inventory management so that you are always aware of stock levels and prompts reordering when stock levels are low. The system also manages your electronic literature inventory and we have a range of innovative options to help you get the most from online fulfilment.
REACH EVERYONE & REPORT THE RESULTS
Whether by envelope, box or pallet, we despatch any volume and combination of material, including promotional merchandise. We also arrange delivery to anywhere in the world and can prepare your fulfilment packages in whatever languages you require. Where applicable, we even take care of customs documentation to keep the whole process pain-free.
Reporting is as comprehensive and timely as you want and in whatever format you need, ensuring that you can measure campaign efficacy and drive sales follow-up.